Refund policy

At Rolvik, we want you to love what you ordered. If something isn't right, we'll make it right. This policy explains how returns, replacements and refunds work.

Quick summary

  • 14-day returns for change of mind, counted from the day your order is delivered.
  • Damaged, defective or wrong item? We'll send a free replacement or give you a full refund. You pay nothing.
  • No restocking fees.
  • Refunds are issued within 5 business days after your return is approved or received.

Change-of-mind returns (14 days)

You can request a return within 14 days of delivery if you changed your mind or the item isn't what you expected. To be eligible, the item must be:

  • Unused and in the same condition you received it
  • In its original packaging, with all accessories, manuals and parts included
  • Accompanied by your order number or proof of purchase

For change-of-mind returns, the customer is responsible for return shipping costs. We recommend using a trackable shipping service, as we can't issue a refund for a return we never receive. Original shipping on your order was free, so nothing is deducted for it.

Damaged, defective or wrong items

If your order arrives damaged, stops working because of a manufacturing defect, or is not the item you ordered, please contact us within 30 days of delivery. Include your order number and a photo or short video showing the problem. Once we confirm the issue, we will send you a free replacement or issue a full refund, whichever you prefer. You will not pay any shipping costs, and in many cases you won't need to send the item back at all.

How to start a return

  1. Email us at support@rolvik.com with your order number and the reason for the return.
  2. We'll reply within 1 business day with next steps. If a return is needed, we'll send you the return address and instructions.
  3. Pack the item securely and ship it to the address provided. Please share the tracking number with us.

Please do not send items back without contacting us first. Packages sent without a return authorization may not be accepted, and our return address is different from the address on your package.

Items we can't accept for return

  • Items returned more than 14 days after delivery (unless damaged, defective or wrong)
  • Items that have been used, damaged by the customer, or are missing parts or packaging
  • Gift cards and items marked as final sale

Refunds

Once your return is received and inspected, or your claim for a damaged or defective item is approved, we'll email you to confirm. Approved refunds are issued to your original payment method within 5 business days. Depending on your bank or card issuer, it may take a few additional days for the refund to appear on your statement.

If you haven't received your refund after 10 business days, please check with your bank first, then contact us at support@rolvik.com.

Exchanges

The fastest way to get a different item, color or variant is to return the item you have and place a new order. If you received a damaged, defective or wrong item, we'll send the correct replacement free of charge.

Order cancellations

You can cancel your order free of charge if it has not yet shipped. Email us as soon as possible. Orders usually ship within 1–3 business days. Once an order has shipped, it can no longer be cancelled, but you may return it under this policy.

Lost or late packages

If your tracking shows no movement for 7 days, or your package is marked delivered but you can't find it, please check with neighbors and your local carrier, then contact us. We'll work with the carrier and, if the package is confirmed lost, send a replacement or issue a refund.

Contact us first

If there's ever a problem with your order, please email us before opening a dispute with your bank or card provider. We respond quickly and can usually resolve the issue faster than a dispute can.

Rolvik Customer Support
Email: support@rolvik.com
We reply within 1 business day, Monday to Friday.