Shipping policy
Rolvik ships to addresses in the contiguous United States (the lower 48 states and Washington, D.C.). All orders ship free, with no minimum order amount.
Shipping at a glance
- Shipping cost: Free on every order
- Order processing: 1–3 business days
- Delivery time after shipping: 3–7 business days
- Total estimated time: about 5–8 business days from order to delivery
- Tracking: Included with every order
Processing time
Orders are processed and prepared for shipment within 1–3 business days (Monday to Friday, excluding U.S. federal holidays). Orders placed on weekends or holidays are processed on the next business day.
Delivery time
Once your order ships, delivery usually takes 3–7 business days. Your items ship from warehouses located in the United States. During peak seasons, severe weather or carrier delays, delivery may take a little longer. If your order contains more than one item, items may arrive in separate packages.
Order tracking
When your order ships, we'll email you a shipping confirmation with a tracking number. Tracking information may take 24–48 hours to update after you receive it.
Where we ship
We currently ship within the contiguous United States only. We do not ship to Alaska, Hawaii, U.S. territories, APO/FPO/DPO military addresses or international addresses at this time. Some products may not be deliverable to P.O. boxes.
Address accuracy
Please make sure your shipping address is complete and correct at checkout. If you notice a mistake, email us right away at support@rolvik.com. We can update the address only if your order hasn't shipped yet. We're not responsible for packages delivered to an incorrect address entered at checkout, but we'll do our best to help.
Lost, late or damaged packages
If your tracking shows no movement for 7 days, your package is marked delivered but you can't find it, or your order arrives damaged, contact us at support@rolvik.com. We'll work with the carrier and send a replacement or issue a refund if the package is confirmed lost or damaged. See our Return and Refund Policy for details.
Questions?
Email support@rolvik.com. We reply within 1 business day, Monday to Friday.